IT Support Analyst

We have been a leading construction company specializing in Restoration and Waterproofing since 1918. Our commitment to excellence and innovation has established us as a prominent name in the industry.

Core Values:

• Relationships are our business.
• Safety without compromise
• Unapologetically competitive
• 360 Accountability

Generous Compensation Package Includes:

• Competitive salary commensurate with experience
• Retirement savings plan (401k) with company match
• Paid Time Off
• Paid Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Opportunities for career growth and development

Job Summary:

We are seeking a motivated IT Support Analyst to join our IT team. As a Support Analyst, you will provide technical support and assistance to our employees and contractors, ensuring smooth operations across our construction sites and offices.

Key
Responsibilities:

• Provide first-line technical support and troubleshooting for hardware, software, and network issues.
• Manage the help desk queue, respond to tickets, and resolve issues promptly or escalate as needed.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Set up and support mobile devices (smartphones, tablets) and ensure connectivity.
• Collaborate with other IT team members to resolve complex issues and implement solutions.
• Document and maintain records of help desk requests, resolutions, and equipment inventory.
• Assist in user training (Phishing, O365 Suite, etc.) and support for new technology implementations.
• Ensure compliance with company policies and procedures regarding IT security and data protection.
• Stay current with industry trends and technologies to provide proactive support and recommendations.

Education Required:

• Bachelor’s degree in information technology, Computer Science, or related field.

Experience, Knowledge and Abilities Required:

• Strong aptitude and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Prior experience in customer service or technical support is a plus.

Technology:

• Familiar with Windows, iOS and Android operating systems
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Experience with Microsoft Office 365 or similar productivity suites

Work Environment: Office environment with potential for on-the-job work performed

Equal Employment Opportunity Policy:RAM Construction Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Unsolicited Resumes from Third-Party Recruiters:We do not accept unsolicited referrals from third-party recruiters unless such recruiters are engaged and under contract to provide candidates for a specified opening. Any unsolicited resumes submitted without prior agreement will be considered the property of RAM Construction Services with the right to engage at our sole discretion without any obligations or fees owed.

Equal Opportunity Employer, including disabled and veterans.