Associate Install Manager

ANDERSEN CORPORATION

SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Our Detroit team is looking for an Associate Install Manager to join our team. In this role you will support the Installation Manager(s) in leading the installation team, the project management team, the service team, and ultimately increasing the branch operating profit by increasing the effectiveness, as measured by first time through (FTT) and retail location remakes of individual sub-contractors and employees by providing coaching and training focused on improving installation process skills, product knowledge, service knowledge as well as installation and industry knowledge.

Providing support for installation manager responsibilities.

• Ride-a-long field training. Complete a minimum (2) days of ride-along field training per week. Use a process of both observation and demonstration in the field to train. Debrief with installation manager(s) and document results. Providing performance feedback to improve overall installation, project management and service performance.

• Analyze individual and team metrics to determine focus areas of training. Develop and deliver specific training to increase effectiveness within identified areas or improvement including FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
• Partner with branch leadership team on resolving open issues and identifying areas of improvement. Provide necessary training and support to continuously improve back office installation, project management and service processes and paperwork.
• Partner with product knowledge experts in the development and delivery of monthly team meetings, product knowledge, installation knowledge and service knowledge training to increase departmental effectiveness and efficiencies.
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
• Lead the safety initiatives of the installation process associates to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate. Participate as a team member on the CORO Safety Committee.
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met & other duties assigned by Supervisor. Direction of others.

• Directly train, manage, and coach all employees (sub-contractor and internal) involved in the installation process.

• Four-year degree or an equivalent combination of education and experience.
• Valid driver’s license with acceptable accident and moving violation motor vehicle record.
• A minimum of 5 years of work experience in the home improvement or other closely related field.
• Computer skills and management of computer-based information.
• Customer orientation.
• Strong written and verbal communication skills.
• Knowledge of applicable building codes, preferred.
• Previous work experience recruiting and managing independent contractors, preferred.
• Ability to work and lead in a team environment.
• Basic financial knowledge.
• Providing performance feedback.

Pay Range: $77,255.00 – $

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package — a thoughtful combination of pay and benefits that…