Pro Assistant Sales Manager

Pro Assistant Sales Managers report to the Store Manager and are responsible for managing Pro associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Pro Assistant Sales Managers collaborate directly with peers to ensure associates have the knowledge to help customers, perform processes, and execute general expectations for their positions. Pro Assistant Sales Managers exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store.

Pro Assistant Sales Managers have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. The Pro Assistant Sales Managers oversee the in-store retail Pro team to ensure the successful execution of core Pro programs and processes to improve customer service, increase Pro sales and Pro loyalty, and create a speedy, accurate, and convenient shopping experience for our Pro customers.

PASMs partner with the Store Manager, other ASMs, Outside Sales support (OSRs, PAEs, VSRs/PSRs), and In-Store Pro & Specialty Managers to develop strategies and objectives to drive Pro sales and profitability and develop game plans to implement a department strategy, manage direct reports, and ensure smooth Pro department operations. PASMs direct associates to top Pro priorities, provide regular coaching and ensure associates are equipped with proper selling skills.

PASMs lead by example as a champion of people while delivering consistent results in sales, service and profitability. PASMs have a duty to uphold, maintain, and support all lawful company policies and positions.

Req
195809

Pro Assistant Sales Managers report to the Store Manager and are responsible for managing Pro associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Pro Assistant Sales Managers collaborate directly with peers to ensure associates have the knowledge to help customers, perform processes, and execute general expectations for their positions. Pro Assistant Sales Managers exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store.

Pro Assistant Sales Managers have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. The Pro Assistant Sales Managers oversee the in-store retail Pro team to ensure the successful execution of core Pro programs and processes to improve customer service, increase Pro sales and Pro loyalty, and create a speedy, accurate, and convenient shopping experience for our Pro customers.

PASMs partner with the Store Manager, other ASMs, Outside Sales support (OSRs, PAEs, VSRs/PSRs), and In-Store Pro & Specialty Managers to develop strategies and objectives to drive Pro sales and profitability and develop game plans to implement a department strategy, manage direct reports, and ensure smooth Pro department operations. PASMs direct associates to top Pro priorities, provide regular coaching and ensure associates are equipped with proper selling skills.

PASMs lead by example as a champion of people while delivering consistent results in sales, service and profitability. PASMs have a duty to uphold, maintain, and support all lawful company policies and positions.

• 20% - Customer Service / Experience
  - Teach, coach and train the Pro Department Supervisor (DS) and D42 associates on, customer service standards, selling procedures, and operational excellence to improve profitability. Actively manage customer service at Pro to optimize and sustain sales performance, profitability, & customer satisfaction. Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all D42 associates understand the importance of excellent customer service, in-stock, and store appearance.
  
  Recognize great customer service behaviors using Bravos and Homers and provide feedback on service standards. Connect all Pro customer service-related escalations to the…