Case Manager

Overview

Salary: $46,000/year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Career Coach - PATH position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

• To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.
• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving.
• This position requires an organized individual who can efficiently handle several responsibilities simultaneously.

• Provide consistent and comprehensive case management, coaching and follow-up
• Provide individualized assessment of work, family and personal development needs and opportunities
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
• Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
• Create activity plans that adhere to program policies and satisfy participation requirements
• Adhere to program policies and procedures
• Conduct regular contacts/meetings with participants and document all participant contacts and activities in case notes
• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
• Provide referrals to appropriate community service or social service agencies when needed
• Assist in the preparation of project reports as needed (participation, placement, etc.)
• Ensure that participant documentation is complete, accurate, and valid
• Communicate and share information with partner agencies
• Develop articles that celebrate participant success stories

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• College Degree or equivalent experience required
• Workforce Development experience preferred
• Customer Service experience preferred
• A working knowledge of MS Office
• Staff providing career coaching must obtain the Career Development Facilitator (CDF) certificate within one year of hire

Bring your expertise to EDSI and live our values every day:
Show Up, Smile and Support!

EDSII is a progressive, forward-thinking, family-owned company that is B Corp Certified.