Call Centre Advisor

Overview

Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.

• Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS
• Booking, amending, and managing customer appointments efficiently
• Making proactive outbound calls to optimise appointment schedules and promote relevant offers
• Accurately updating customer records and interactions within the CRM system
• Delivering a consistently professional, empathetic, and high-quality customer experience

• Previous experience in a customer service or call centre environment
• Confident IT skills, including Microsoft Word, Excel, and Outlook
• Ability to remain calm, professional, and solution-focused in busy or challenging situations
• Strong telephone manner, including handling sensitive or complaint-based calls
• Empathy and patience, particularly when supporting customers with communication difficulties
• Excellent attention to detail and a strong team‑player mindset
• Flexibility to work a rotating shift pattern

This is a temporary position for an initial 12‑week period, working full‑time hours on a 4‑week rotating shift pattern, including some evenings and Saturdays. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual.

If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.