Customer Service Representative

# Customer Service Representative Region:
Wales

Location:

Llandudno Job reference: ANEE
02027

Closing date: 31st July 2026## The role
** Customer Service Representative*
* ** Salary:
£25,000*
* *
* Location:

Llanrwst / Llandudno*
* *
* Hours:

Full Time (37.5 hours) Monday to Friday*
* ** Introduction to NFU Mutual
** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

** About the Agency
** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Llanrwst and Llandudno Agency.  
** About the role
** As a Customer Service Representative, you will play a key role in the success of an expanding local business, and ensuring the customer is at the heart of everything we do. This will involve:  
• Handling general customer enquiries, policy alterations and renewals by phone.  
• Selling new NFU Mutual insurance policies; with a focus on home and car insurance.  
• Introducing NFU Mutual Financial Services products to new and existing customers.  
• Provide support to the rest of the team when needed.  
• Support with general office administration duties.  
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* What we’re looking for:

*
* • Welsh language skills are essential  
• Drive, energy, and enthusiasm to provide a fantastic customer experience to our existing and prospective clients.  
• A proficient IT user with good interpersonal skills and communication skills.  
• A positive ‘can do’ attitude to problem solving and solution finding and like working in a customer support and sales environment. You will enjoy meeting compliance requirements and having a meticulous eye for detail is essential.  
• Minimum of GCSE grade C in Maths and English (or equivalent).  
• The ability to learn new systems, products, processes, and skills.  
• We have offices in Llanrwst and Llandudno and you will be required to work from both offices depending on the needs of the business.  
** Our commitment to you*
* • The right person will become a valued member of a supportive team within a professional and hardworking environment.  
• We will invest in your personal development.  
• Full training in a friendly and supportive environment will be provided.  
• Further development for progression into Corporate/Commercial insurance within 1-2 years.  Whether you are a school leaver looking to start your next chapter, or looking for a new challenge, we’d love to hear from you. While previous experience within the insurance or financial industry is beneficial, it is not essential as you will receive full training.  Please apply in writing with CV and covering letter to: michelle Closing date for all applications 31st July 2026
** Please note you will be employed by Agents of NFU Mutual and not NFU Mutual directly.*
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