Content Designer

Student Loans Company is a non-profit making Government owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Culture is at the hear of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty
  :
  We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment
  :
  We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability
  :
  We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect
  :
  We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust
  :
  We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words - they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

SLC has an opportunity for a Content Designer in our Content Design and Strategy team within the UCD, Product and Digital Management department. You'll create clear, accessible and user-focused content across digital and offline channels, helping customers understand complex information and navigate our services with confidence. Working as part of multidisciplinary teams, you'll use research, data and user insights to design, review and improve content that meets customer needs and supports the delivery of policy outcomes.

Your work will have a direct impact on the quality of service we offer by ensuring customers receive the right information, in the right format, at the right time, creating a more seamless, inclusive and positive experience throughout their journey with SLC.

• Excellent verbal and written communication skills
• Can organise complex information to support user understanding and navigation
• Able to assure design work meets appropriate standards and guidance
• Understand government accessibility requirements and how to implement them
• Understand inclusive design principles and how to implement them
• Understand user needs as they drive the design and authoring of content assets
• Comfortable using quantitative and qualitative data to turn user insights into outcomes
• Understand different prototyping techniques, from paper sketches to coded prototypes, and use them to visualise content in context
• Able to work independently
• Experience working in a content designer role or an aligned sector such as, journalism, marketing, communications, publishing or editorial jobs
• Experience of working on end-to-end services
• Experience of working with user experience and service design teams to identify usability issues and address them with recommendations
• Use of content management systems and content production processes to publish content
• Competence with industry standard tools and platforms to plan and manage your work
• Working in a fast-paced environment with tight deadlines

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible…