Access to Health Records Case Handler

Main area Administration and Clerical Grade Band 3 Contract Permanent Hours

• Full time
• Job share

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Llandudno General Hospital Town Llandudno Salary £26,813 - £27,890 per annum, pro rata Salary period Yearly Closing 29/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
We also offer a number of family-friendly benefits, including work-life balance policies.

An exciting opportunity has arisen to be part the Access to Health Records Service for the Health Board. The role plays a key part in supporting compliance with Data Protection Act 2018 and the General Data Protection Regulation (GDPR) with specific regards to the processing of subject access requests for patient records.

If you are someone with great communication skills, extremely organised, process driven and able to provide accountability and assurance around the processes involved when handling a subject access request, then this job could be for you.

You may already have experience of working within this field, or are looking for a new challenge in a new role within a new service in which you can draw on the knowledge, skills and experience you have to offer. You will be part of a team that will help to enable compliance with, and provide assurance on, requirements within the data protection legislation.

We would expect the candidate to already have good understanding of Data Protection and GDPR, however, further specialised training will be offered as part of the development of the role. Base to be agreed with successful applicant as can be Wrexham Maelor Hospital or Llandudno General Hospital.

Access to Health Records Support Managers

Ashle / N

Support the Patient Records Service on the delivery of set objectives to ensure policies and procedures are followed in compliance with;
General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, Access to Health Records Act 1990, and BCUHB Health Records Management Procedure.

The Access to Health Records Case Handler will be working in a highly pressurised office environment to provide a professional and efficient service, ensuring patient records are located, extracted, and scanned in a timely manner, under the supervision of the Access to Health Records Support Manager. The post holder will be expected to work with a degree of autonomy to ensure delivery of subject access compliance and deliver high quality.

To be the first point of contact within the Health Board, supporting the Access to Health Records Case Handlers to ensure all subject access requests for patient records are managed efficiently from start to finish that are received within the Access to Health Records (ATHR) Service ensuring that legislative requirements are adhered to as per the ATHR procedures. Ensure that any delays accessing patient records are appropriately escalated in a timely manner to enable compliance with the legislative timescale.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a…