Supervisor, Retail, Retail Associate​/ Customer Service

Job Description

Hourly Rate - £13.06

As a Supervisor at GO Outdoors, you play a key role in supporting the smooth running of the shop floor and delivering the high standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets GO Outdoors standards.
• Support sales performance by monitoring service levels, utilising in-store systems to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with GO Outdoors’ expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

• Previous supervisory or team leader experience in a fast‑paced retail or customer‑facing environment.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail and the outdoors, with good product awareness and the ability to represent GO Outdoors values.
• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem solver with strong customer resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues — regardless of background, identity, or lived experience — can thrive and contribute meaningfully.

We are always exploring new opportunities for growth and welcome individuals who are passionate about making a positive impact every day.

We know our employees work tirelessly to make GO Outdoors the success it is today and, in return, we offer some great benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications