BMW & MINI Used Car Retail Sales Manager; North Wales

About the role:

BMW & MINI Used Car Retail Sales Manager (North Wales)

Accelerate Your Career with Halliwell Jones (North Wales) Ltd

Are you ready to take your career to the next level and drive success? We have an exciting opening for a passionate and results‑driven BMW & MINI Used Car Retail Sales Manager to become part of the team at Halliwell Jones (North Wales) Ltd in Llandudno.

If you are motivated by achieving targets and take pride in leading a team to deliver exceptional customer experiences, this role is for you. We are looking for forward‑thinking individuals who thrive on building strong relationships and providing a premium personalised approach.

At Halliwell Jones, we believe outstanding service is at the heart of everything we do. As a BMW & MINI Used Car Retail Sales Manager, you will support the sales team to hit targets, delight customers, drive retention, and stay fully compliant.

• Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
• Drive the brand – Access to a new car at a reduced cost through our salary‑sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
• Work Where People Matter – A friendly, family‑run business with a supportive team culture
• Expert Training – Specialist development with BMW UK to keep your skills sharp
• Grow With Us – Ongoing learning and a clear path to progression
• Enjoy Your Environment – Work in a modern, high‑spec facility designed for excellence
• Security and Peace of Mind – Benefit from our Life Assurance Scheme

• Manage profitability, finance administration, and customer enquiries for BMW & MINI vehicle sales, ensuring effective dealership support.
• Achieve agreed targets for used car sales, finance income, and profit‑generating products within operating guidelines.
• Maintain and update the CRM Portal daily, allocating settlement requests and end‑of‑terms to Sales Executives in consultation with Sales Managers.
• Support the enquiry management and retention processes, ensuring procedures are followed in the absence of the Sales Manager.
• Maintain accurate sales, finance, and CRM records, ensuring all paperwork and financial documentation is completed correctly and on time.
• Deliver excellent customer service, resolving queries and complaints professionally.
• Ensure compliance with FCA requirements, financial regulations, and dealership procedures.

• Knowledge of financial packages, accessories and insurance products.
• Excellent customer service and organisation skills.
• Excellent communication and administrative skills.
• Reliable and focussed.
• Excellent attention to detail.
• Ability to work well under pressure and to tight deadlines.
• Ability to work within a team environment.
• Ability to use own initiative.
• Experience communicating with Senior Management.
• Ability to work weekends and bank holidays.
• Knowledge of Drive and Word package IT experience.

Take the wheel of your career with Halliwell Jones and drive towards new opportunities in a role that rewards dedication and passion. We are excited to welcome ambitious individuals ready to grow and succeed with us. Start your journey!