BMW & MINI Used Retail Sales Manager

Manage profitability, finance administration, and customer enquiries for BMW & MINI vehicle sales, ensuring effective dealership support.

Achieve agreed targets for used car sales, finance income, and profit-generating products within operating guidelines.

Maintain and update the CRM Portal daily, allocating settlement requests and end-of-terms to Sales Executives in consultation with Sales Managers.

Support the enquiry management and retention processes, ensuring procedures are followed in the absence of the Sales Manager.

Maintain accurate sales, finance, and CRM records, ensuring all paperwork and financial documentation is completed correctly and on time.

Deliver excellent customer service, resolving queries and complaints professionally.

Ensure compliance with FCA requirements, financial regulations, and dealership procedures.