Housing Support Worker; Agile

Housing Support Worker (Agile)

Location:

Conwy/Gwynedd

Contract:

Permanent

Salary: £13.36 per hour

Hours:

35 hours per week, Monday to Sunday, flexibility required

Do you have the ability to maintain a calm and professional approach while supporting vulnerable individuals and managing occasional challenging situations? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.

Reporting to the Supported Housing Manager, you'll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

We're looking for professional individuals who put customers at the heart of everything they do.

• Awareness of professional boundaries
• Understanding of safeguarding principles for children and vulnerable adults
• Awareness of the support needs of vulnerable people
• Demonstrable experience of working in a client centred environment
• Demonstrable experience of working in a confidential manner

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.

• A supportive, values-driven organisation
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

We welcome applications from people of all backgrounds and experiences.