Medical Receptionist

About the Role

Woolpit Health Centre is seeking a professional and personable Medical Receptionist to join our busy and dedicated team. This is a key role within the practice, focused on delivering a friendly, efficient, and high-quality service to our patients whilst supporting the smooth day-to-day running of the Practice. The position is offered on a part-time basis for 30 hours per week, working:

• Monday 08:00 – 14:00
• Tuesday 08:00 – 18:00 (1 hour for lunch)
• Wednesday 13:00 – 18:00
• Thursday 08:00 – 13:00
• Friday 08:00 – 13:00

Our reception team operates on a variable shift pattern between 08:00 and 19:00. The post holder must be adaptable and willing to work across these hours to support the needs of the service. Flexibility is essential for this role as the successful candidate will be required to adjust their working hours in line with service demands, including covering shifts at short notice when necessary.

• Ensuring that an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Dealing with all general enquiries and explaining surgery procedures.
• Answering the telephone and call navigating to appropriate clinicians or healthcare professionals depending on the presenting condition.
• Booking, amending, and cancelling patients' appointments, ensuring optimum efficiency of the appointment system.
• Monitoring and processing online requests via Anima alongside the duty GPs.
• Receiving and recording requests for home visits, ensuring clinicians have the necessary paperwork.
• Undertaking various administrative actions such as scanning and uploading patient documentation as part of the workflow process, ensuring that correspondence such as reports and results are filed electronically in the correct patient’s record.
• Opening up/locking up of practice premises and maintaining security.
• Processing and distributing incoming and outgoing mail.
• Taking messages accurately and passing on information.
• Filing and retrieving paperwork and medical records as necessary.
• Assisting patients with support on use of medical platforms such as NHS app and Anima.
• Monitoring daily inboxes and processing digital requests.
• Working collaboratively as part of a team in a fast-paced environment.
• Providing general administrative support such as filing, photocopying and scanning.
• Inputting data and coding patients’ healthcare records as necessary.
• Resolving low-level IT issues and reporting complex IT problems to the relevant organisation.
• Being flexible and providing cover for staff sickness and annual leave as needed.
• Carrying out any reasonable duties requested by the Doctors, Practice Manager, Operations Manager, Reception Manager or Lead Receptionist.

We welcome applications from individuals with experience in healthcare administration, particularly within the NHS. However, we also encourage candidates with strong transferable skills, excellent communication and a genuine passion for patient care to apply.

• GCSE Maths and English (Grade A-c/4-9) or equivalent.
• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Excellent interpersonal and communication skills (written and oral).
• Strong IT skills.

• Active signposting or care navigation training qualification.
• Experience of working in a GP Practice.

Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care; we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.

• Attractive rates of pay with…