Customer Experience Manager - Ocean

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers, society and for each other.

• Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk.
• Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries.
• Lead, direct and coach CX team leaders, ensuring teams are coached and supported for development.
• Ensure CX teams are trained in accordance with global standards and have in-depth understanding of customer‑specific SOPs.
• Build teams with strong knowledge of local products and services for timely and cost‑efficient maximization of customer value across all 'By Maersk' models.
• Up‑ and cross‑sell to all customers and their supply chain partners in accordance with global policy.
• Actively monitor and manage volume trajectory to support business planning (ROFO) and expedite new and additional business conversion.
• Maintain customer satisfaction across vertical portfolios, retention and growth of local booster accounts, and execute growth plans such as up‑ and cross‑selling and fast‑tracking mobilizations.
• Forecast vertical portfolio volume for resource planning and develop new opportunities and product growth.

• Ability to lead large teams with diverse customer portfolios.
• Strong customer experience / order management leadership with a customer‑led mindset.
• Experience establishing senior business relationships with customers and their supply chain partners.
• Broad knowledge of supply chain strategy and execution in a global business environment.
• Ability to lead, coach and motivate teams toward a shared vision with clear goals.
• Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win‑win outcomes.

Maersk is a diverse and inclusive workplace. We are committed to a culture of belonging and are an equal opportunities employer, welcoming applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, disability, veteran status or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you need special assistance or an accommodation during the application and hiring process, please contact us by emailing acc