Customer Assistant

We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

Vacancy : 2805

Organisation: Delta Wellbeing

Number of vacancies: 1

Contract type: Temporary/Secondment - Full Time

Contract end date: 1 April 2027

Location: Carmarthen, Llanelli

Grade: Grade D +8%

Hourly Rate: £14.32 – £14.78 per hour

Contract

Hours:

37 hrs per week (full time) – part time pro‑rated accordingly.

We are expanding our team of customer assistants and are looking for excellent communicators with a passion for helping people, especially during emergencies.

Delta Wellbeing is an award‑winning local authority trading company and a centre of excellence for Technology Enabled Care. It has grown significantly since it was established in 2018 and provides 24/7 bilingual call monitoring and other support services including telecare and telehealth alarm monitoring, TEC installation, community welfare response, lone working monitoring and out‑of‑hours housing repairs to local authorities, health boards, housing associations, educational settings, private companies and residents.

As a customer assistant, you'll be at the frontline of delivering exceptional customer service. Your responsibilities include:

• Handling inbound calls from customers in need of urgent out‑of‑hours assistance
• Efficiently allocating jobs to contractors
• Ensuring timely responses to emergencies

We’re looking for individuals with empathy and compassion, who have experience of working in a fast‑paced environment and remain calm under pressure. Full flexibility to work day and night shifts, including weekends and bank holidays is required. Candidates should have a good understanding of computers with knowledge of Microsoft Office.

Awareness of the issues associated with working with older or vulnerable people is desirable, along with information about social care/other local authority or housing association services and legislation such as GDPR. The ability to communicate in Welsh is essential – a basic Disclosure and Barring Service (DBS) check will be requested for this role. You will need a good level of conversational Welsh;

reasonable support can be provided on appointment to reach this level.

Extensive training will be given during the initial three‑month period. If you’re a dedicated team player who can handle a varied workload, we’d love to hear from you.

We offer an excellent benefits package including:

• Competitive salary
• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing additional annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits (e.g., cycle‑to‑work scheme)
• Flexible working and family‑friendly policies

We will reserve the right to close this post earlier than stated if we receive a high number of applications.

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

We have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

You will be asked about your nationality and whether you are legally allowed to work in the United Kingdom. If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn or the offer retracted.

All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email  or contact and ask for ‘Recruitment’ to discuss alternative arrangements.

Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.

For further information or an informal discussion, please contact Shereen Turvey on  or by e‑mail shereen.

Closing Date: 23/02/2026, 23:55