Operations: End Of Tenancy Experience Associate

Reposit’s End of Tenancy team manages the most sensitive and commercially critical stage of our product lifecycle. This is where customer experience, partner relationships, and financial outcomes all come together.

You’ll be joining a small, high-performing team that handles thousands of claims each year. Your role will be to ensure landlords are reimbursed fairly and efficiently, tenants are treated with respect, and our partners have full confidence in our ability to deliver consistent, high-quality outcomes.

This is a hands‑on role with real ownership. You’ll manage individual claims end-to-end and play an active role in improving how we operate as we continue to scale.

• Manage tenancy deposit claims end-to-end, including evidence review, decision-making, and outcome communication
• Communicate clearly and empathetically with landlords, tenants, and letting agents throughout the claims process
• Identify, manage, and escalate high-risk or complex cases
• Monitor and contribute to improvements in core performance metrics such as resolution time, recovery rate, and partner satisfaction
• Collaborate closely with insurers and debt collection partners to support recovery outcomes
• Maintain and improve internal documentation, decision frameworks, and guidance materials
• Proactively suggest and implement operational improvements based on trends, data, or repeated issues

Reposit is a fintech company on a mission to improve the rental industry for agents, landlords, and tenants. Our core product is an innovative alternative to costly and outdated tenancy deposits. With Reposit, landlords get more protection, agents reduce admin and earn extra income, and tenants save money upfront - paying just one week’s rent instead of the traditional five-week deposit.

Since launch, we’ve partnered with thousands of estate agents, property managers, and build-to-rent operators nationwide. We also integrate with leading software providers, including tenant referencing and CRM platforms.

We are a remote‑first company, but we meet monthly in person to work together and socialise.

We are a lean team building a robust and sustainable business. Not just a hype machine. We care about delivering on Reposit’s mission for our customers. Being a scale‑up we need to be agile and move fast. We also understand that it is a marathon that requires patience and resilience to achieve success in the long run.

As a remote‑first team, we look for people who are self‑motivated, productive and collaborative. We empower team members to take ownership, make decisions, and choose the best way to solve problems. When things don’t work, we learn and move on; no blame.

We value open communication and honest conversations. We hold a weekly all‑hands and monthly in‑person meetups to stay connected and keep our culture strong.

Although we understand that culture evolves and it can be oversimplifying to codify it into a handful of words, here are some things we look for in all Reposit team members:

• You care – You demonstrate genuine care for the quality of your work, your teammates, and the experience we deliver to customers and partners.
• You embrace challenge – You enjoy tackling complex problems, operating in grey areas, and taking ownership of difficult decisions in high‑risk or uncertain situations.
• You are proactive and self‑driven – You take initiative, anticipate needs, and operate effectively without constant direction.
• You are collaborative – You work well across teams, communicate clearly, and are considerate of others’ time and priorities.

If this sounds like you, make sure to apply!

After 3 months, you will:

• Independently manage a complex caseload, including higher‑value and higher‑risk claims, with minimal supervision
• Develop a solid understanding of Reposit’s business, products, customers, and operating model
• Build relationships across the team, understanding team responsibilities and who to go to for support or escalation
• Apply adjudication standards, internal frameworks, and commercial judgement consistently
• Communicate confidently and empathetically in contentious or…