Service Desk Administrator

Your new company
An award-winning, established company in the Llanelli area.
Your new role
We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.

If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment.

Key Responsibilities

Customer Service Champion:
Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
Operational Coordinator:
Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met.
Engineer Liaison:
Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
Performance & Reporting:
Monitor and analyse job costing and service profitability. Maintain complete traceability of all service activities and variance invoicing.
Service Growth & Sales:
Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.

What you'll need to succeed Proven experience in customer-facing administration and operations

Excellent communication skills - verbal, written, and interpersonal.
IT proficiency, especially in service tracking, reporting, and administration systems.
This is a permanent role paying £25,000 - £30,000 based on experience. This is a fully office-based role working for a forward-thinking company in the Llanelli area. Hours of work are Monday to Friday, 8.30am-5.00pm, 1 hour lunch.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)