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Hybrid Operations & Service Improvement Lead
Job in
Llanelli, Carmarthenshire, SA15, Wales, UK
Listed on 2026-08-17
Listing for:
Citizens Advice
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Citizens Advice is seeking an experienced Operations Officer to join our Consumer Service team. You will help ensure high-quality advice services are delivered by offices across England and Wales, supporting phone and web-based delivery and collaborating with colleagues to maintain service standards.
This fixed-term role involves improving support systems for Local Citizens Advice, handling operational issues, quality standards, feedback and complaints, and contributing to overall service
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