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Hybrid Operations & Service Improvement Lead

Job in Llanelli, Carmarthenshire, SA15, Wales, UK
Listing for: Citizens Advice
Full Time position
Listed on 2026-08-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below

Citizens Advice is seeking an experienced Operations Officer to join our Consumer Service team. You will help ensure high-quality advice services are delivered by offices across England and Wales, supporting phone and web-based delivery and collaborating with colleagues to maintain service standards.

This fixed-term role involves improving support systems for Local Citizens Advice, handling operational issues, quality standards, feedback and complaints, and contributing to overall service

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