Senior Relationship Manager – Francophone

Senior Relationship Manager – Francophone Africa

Job Title: Senior Relationship Manager – Francophone Africa

Location: Francophone Africa

Salary: Competitive Salary + Other Benefits

The Senior Relationship Manager – Francophone Africa will be responsible for developing and growing the Bank’s Trade, Lending and Correspondent Banking business across the Francophone Africa region. The role is primarily relationship-driven, focused on deepening existing client relationships, originating new business, expanding market share, and providing market intelligence to the Accra and London offices.

The role holder is expected to have a sound understanding of the Bank’s credit policy, AML/KYC requirements, product suite, tariffs and delivery channels.

• Serve as the face and ambassador of the Bank in the Francophone Africa marketplace.
• Retain and grow offshore banking relationships with corporates, financial institutions, parastatals and government agencies.
• Convert prospects into active relationships and develop account plans for priority clients.
• Identify and originate short- to medium-term structured transactions, including opportunities for participation.
• Promote the Bank’s brand and product offerings within the region and across relevant trade bodies and professional networks.
• Develop an annual business plan for the coverage area, including strategy and financial projections.
• Provide periodic reviews of performance against plan, explain variances and implement corrective measures.
• Provide regular country risk reports covering economic, political, regulatory and market developments, including exit/remain recommendations.
• Identify potential locations for a Representative Office in the region.

• Develop and execute multi-level calling plans for assigned relationships.
• Prepare and maintain detailed account plans for top clients, covering assets, liabilities, transaction services and delivery channels.
• File call reports and aide-mémoire capturing key discussions, opportunities and service issues, and follow up on agreed action points.
• Review MIS from London-based operating units to assess wallet share and relationship performance.

• Act as the liaison between regional customers and the Bank’s delivery units (Trade Finance, Treasury, Global Funds Transfers and Retail Services).
• Encourage adoption of the Bank’s online banking channels, including demonstrations, onboarding and usage monitoring.
• Attend weekly conference calls with London and Accra teams and provide updates on pipeline activity and new transactions.

• Conduct annual due diligence and KYC reviews for all corporate and FI customers.
• Maintain full compliance with the Bank’s credit policy, AML/KYC framework and regulatory requirements.

• Perform any other duties as assigned by the Head, Client Coverage Africa.
• Meet or exceed agreed financial targets.

• Strong marketing, interpersonal and communication skills.
• Ability to network and engage senior executives across institutions.
• Strong business development and strategic planning skills.
• Solid negotiation, credit and risk analysis capability.
• Strong problem-solving skills and customer orientation.
• Good understanding of Trade Finance, Treasury and cross-functional banking products.
• Appreciation of market dynamics, geopolitical trends and macro-economic factors.
• Strong teamwork skills and ability to operate in a culturally diverse environment.

• Strong knowledge of the banking industry across Ghana and the wider sub-region.
• Sound understanding of credit policy, operating systems and product offerings.
• Good knowledge of KYC and AML policies.

• Minimum of 3 years’ experience in relationship management or business development within Corporate Banking, Public Sector or Financial Institutions.
• Experience managing cross-border relationships and account opening processes.
• Experience in lending and deal structuring.

• Bachelor’s degree in Finance or a related discipline from a recognised university.
• A Master’s degree is an added advantage.

• Proficient in Microsoft Office applications.