Patient Care Navigator

We are looking for a friendly, professional, caring and organised person to join our team at Pen-Y-Bont. If you have excellent communication skills, a welcoming attitude and the ability to multi task in a fast paced environment, and able to work 25 hours a week, we would love to hear from you!.

The Patient Care Navigator/ administrator will be required to undertake various clerical duties associated with patient care and the efficient running of the GP practice, acting as a focal point for signposting and communication between patients, doctors, nurses, other members of the primary health care team and external services.

Some of the duties of the role include booking appointments, answering and making telephone calls, dealing with queries from patients, clinicians and other health professionals, prescription requests, photocopying, filing, scanning medical reports, processing new patient registration forms & undertaking general administration tasks.

The Practice is paper-light so the individual will be required to have good IT skills and good telephony skills.

Pen-Y-Bont Surgery is situated in St Asaph, a Cathedral City and the 2ndsmallest city in the UK. We are in an enviable location, only 20-30 mins to Conwy & Snowdonia and Chester and only an hour from Manchester &Liverpool. Bordering the Clwydian Range, its one of only four Areas of Outstanding Natural Beauty in Wales and offers magnificent views of the North Wales Coastand the Vale of Clwyd.

Its a great place to live and work!

The Practice consists of 4 GP Partners, 1 ANP, 2 Practice Nurses, 1 HCA and an excellent team of Care Navigators/ Administrators.

Working as part of the NHS, we can offer an excellent pension, off road parking as well as the opportunity to work alongside a supportive, friendly and caring team.

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols/policies
• Filing post in medical records
• Photocopy/Scan documents as requested
• Process appointment requests, via telephone and digitally.
• Processing registrations of new patients.
• Signposting to other services
• Process patients change of address
• Process repeat prescription request in accordance with practice guidelines.
• Have working knowledge of telephone system.
• Answer telephone where necessary

• 1. Good Standard of education
• 2. Practical experience of working with others
• 3. Experience of using own initiative / multi tasking
• 4. Experience of excellent Customer Service
• 5. Practical experience of computerised systems
• SKILLS:
• 3. Interpersonal skills
• BEHAVIOURS:
• 1. Performing under pressure/ ability to remain calm, controlled and
• professions;
• 2. Confidentiality, Integrity and honesty
• Experience of working in a GP Practice would be advantageous
• Ability to speak Welsh

• Experience of working in a GP Practice or a similar environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.