Manager, Global Service Operation Systems & Analytics

** Life. Unlimited.
** At Smith+Nephew we design and manufacture technology that takes the limits off living.

The role partners closely with
** Service Operations, IT, Supply Chain, Finance, and regional service leaders
** to align business needs with system capabilities.
** Service Systems & ERP Leadership
*** Lead global governance and continuous improvement of service ERP and CRM systems, including Service Max.
* Drive global Service Max implementation and enhancements in partnership with IT.
* Standardize global service administrative processes to improve scalability, consistency, and efficiency.
* Act as the primary business interface and tester for ERP/CRM enhancements and releases.
* Own global data quality, install base governance, and resolution of system issues.
** Service Inventory Forecasting & Management
*** Lead spare parts and finished goods forecasting activities to improve accuracy and service continuity.
* Oversee global service inventory to balance customer uptime, cost, and working capital.
* Optimize and standardize global service ordering and supply processes.
* Partner with Supply Chain and Operations on service planning and cross-regional stock allocation.
* Ensure spare parts pricing accuracy and governance in ERP systems.
** Analytics, KPIs & Business Insights
*** Own global service operations reporting cadence and KPI governance.
* Design and deploy global service dashboards and performance tracking.
* Deliver executive-level insights on operational performance, demand, cost, and margin.
* Partner with Finance on service cost and margin analytics.
* Leverage
** Service Max, Excel, Power BI, and Power Point
** to support strategic and operational decisions.
* Bachelor’s degree required.
* ** 8+ years
** of experience in global or regional service operations and analytics (medical devices or regulated industries preferred).
* Strong hands-on experience with
** Service Max
* * and ERP-based service environments.
* Proven expertise in operational analytics and cross-functional problem solving.
* Strong leadership, stakeholder management, and communication skills.
* Advanced proficiency in
** Excel and Power BI**.
* Native or bilingual proficiency in
** English**.
*** You. Unlimited.**
* *** We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.**
* ** Inclusion and Belonging:
** Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our  on our website   
** Your Future:
** Generous annual bonus and pension schemes, Save As You Earn share options  
** Work/Life Balance:
** Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities  
** Your Wellbeing:
** Private health and dental plans, healthcare cash plans, income protection, life assurance and much more  
** Flexibility:
** Hybrid working model (for most professional roles)  
** Training:
** Hands-on, team-customised, mentorship  
** Extra Perks:
** Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts
** Smith+Nephew
** is committed to societal good through investments in people and patients, emphasizing inclusion, generous financial benefits, work-life balance, wellbeing programs, flexible hybrid work, tailored training, and various employee perks such as discounts and health plans.# #LI-KK1 #Remote Stay connected by joining our .We're more than just a company - we're a community! Follow us on  to see how we support and empower our employees and patients every day.  

Check us out on  for a glimpse behind the scenes and a sneak peek into
** You. Unlimited.**, life, culture, and benefits at S+N.Explore our  and learn more about our mission, our team, and the opportunities we offer.

Stay connected by joining our .We're more than just a company - we're a community! Follow us on  to see how we support and empower our employees and patients every day.  Check us out on  for a glimpse behind the scenes and a sneak peek into
** You. Unlimited.**, life, culture, and benefits at S+N.Stay connected by joining our .We're more than just a company - we're a community! Follow us on  to see how we support and empower our employees and patients every day.  Check us out on  for a glimpse behind the scenes and a sneak peek into
** You. Unlimited.**, life, culture, and benefits at S+N.Explore our  and learn more about our mission, our team, and the opportunities we offer.

Stay connected by joining our .We're more than just a company - we're a community! Follow us on  to see how we support and empower our employees and patients every day.  Check us out on  for a glimpse behind the scenes and a sneak peek into
** You. Unlimited.**, life, culture, and benefits at S+N.Explore our  and learn more about our mission, our team, and the opportunities we offer.

The
** Manager, Global Service Operations Systems & Analytics
** leads the governance, optimization, and continuous improvement of…