Salesforce Architect

Are you a passionate Salesforce Architect eager to design innovative, data-integrated solutions at the heart of a fast-growing SaaS company? Do you want to be part of a tech-forward, collaborative team shaping enterprise-grade customer communication solutions? If so, Smart Communications wants to hear from you!

Smart Communications is looking for an experienced Salesforce Architect to drive the evolution of our internal Salesforce ecosystem. In this role, you’ll architect secure, scalable solutions that support business functions across Sales, Finance, Marketing, and Customer Success. You’ll lead platform optimization and integration efforts, ensuring Salesforce remains a high-performing foundation for our operations. If you're excited by technical problem-solving, enterprise architecture, and enhancing Salesforce performance across teams, we’d love to connect.

Summary

We’re looking for a Salesforce Architect to join our Data Operations team and help lead the design, strategy, and evolution of our Salesforce ecosystem. Reporting to the Data Operations Manager, you’ll work closely with our Salesforce Admin team and cross-functional stakeholders to understand business challenges and deliver scalable, future-proof solutions.

This is a high-impact role within a global SaaS organization, blending big-picture architecture with hands-on development. You’ll shape the platform’s technical direction, contribute to our enterprise data strategy, and play a key role in enabling smarter, more efficient business processes.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of Smart

COMMTM , forms transformation capabilities made possible by Smart

IQTM and the trade documentation expertise of Smart

DXTM . In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit  .

Key Responsibilities

This role is part strategic, part hands-on — ideal for someone who can zoom out to shape long-term architecture while also diving into implementation and optimization.

Design and deliver scalable Salesforce solutions:
Architect secure, growth-ready systems aligned with business goals. Lead development using Apex, LWC, and Flows, and drive smart integrations and declarative automation in line with best practices.

Stakeholder communication:
Serve as a bridge between technical and non-technical teams, translating business needs into actionable technical solutions — and vice versa.

Influence roadmap:
Provide expert input on Salesforce scalability, org health, and feature adoption, partnering with the Data Operations team to align with the broader enterprise data strategy.

Governance & best practices:
Help shape and enforce standards for development, security, data quality, configuration, performance, and scalability.

Project delivery:
Collaborate with stakeholders to define business requirements, and work closely with the Admin team to scope and deliver high-impact Salesforce projects and enhancements.

Cross-functional collaboration:

Partner across teams to ensure Salesforce solutions meet evolving business needs and are seamlessly integrated into broader processes.

What we’re looking for:

Strong background in stakeholder engagement and translating business needs into technical specifications for complex projects.

Skilled in prioritizing cross-functional projects in fast-pace environments, balancing technical requirements with business…