Junior Developer

Full details of the job.

Vacancy Name

Vacancy Name Junior Courseware Developer

Employment Type

Employment Type

Permanent

Location

Location UK - Remote

Summary Responsible for excellent delivery quality of training materials for all audience groups including customers, partners and employees, ensuring customer satisfaction. Managing all aspects of training administration including courseware uploads, updates, notifications and course assignments to end users.

About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Its Conversation Cloud platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience.

With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, One Span, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

The responsibilities of the role include:

• Develop eLearning training courses
• Develop Instructor Led Training courses
• Evaluate the effectiveness of the training and course outcomes
• Participate in designing and building new course materials for Smart Communications product releases and enhancements
• Participate in developing quality training documentation including handouts, manuals and exercises
• Work effectively with other senior business leaders in the execution of new business strategies as they relate to the delivery of Smart Communications training services
• Attain complete mastery over the Smart Communications Product implementation process and all related services

• 0 - 2 years IT training experience both in eLearning & Instructor Led Training Class facilitation experience to understand on how to deliver training content
• 0 - 2 years experience of design, build and implementation of eLearning and Instructor Led Training programmes
• 0 - 2 years of experience to work with ILT/eLearning development training tools like Articulate, Captivate, Camtasia and LMS systems (i.e. Litmos)
• Experience in Voiceover recordings for eLearning modules
• Effective interpersonal skills and ability to interface with other parts of the business

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and…