Senior Site Reliability Engineer

Overview

Ensono Digital is an award-winning, cloud native digital consultancy. Over the past decade, we have been trusted by some of the UK’s leading organisations to tackle their most complex digital transformation projects. We help our clients think and do, delivering strategy and software engineering that gives them the confidence to take on their toughest challenges and improve the lives of their people and customers.

We have worked on a variety of projects from cloud service integrations, building Data Lake and Microservice platforms, through to building apps, voice recognition platforms and offering digital strategy consulting. We’ve worked across several industries, with clients including ASOS, Nando’s, Burberry, and the BBC.

The aim is to help our clients gain a competitive edge and deliver the best customer experience possible.

We are ranked 8th in the UK’s Best Workplace 2022 list, 30th on the E-consultancy Top 100 Digital Agencies 2019 list (7th in the Technical Agencies list) and won the Most Innovative Emerging Technology at the 2018 UK Cloud Awards.

We’re looking for someone like you to join our growing Site Reliability Engineering (SRE) team. We support a variety of data solutions that we’ve developed, and we are seeking individuals with data expertise to enhance our SRE team.

This role offers excellent career progression, as our division is in a state of growth—expanding both in team size and client base. There are numerous opportunities to advance your career with us.

• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s;
• Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure;
• Collaborate with the data engineering team to ensure efficient data flow and transformation;
• Develop and maintain accurate technical documentation in the form of operational runbooks;
• Perform standard pre-approved changes within the scope of our client’s Change Management Process (i.e. new users, etc.);
• Use Ensono’s helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management.
• Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono’s and our Clients compliance objectives;
• Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services

• IAC tooling (Terraform preferably, or ARM/bicep and Cloud Front)
• Core CI/CD Tooling (Azure Dev Ops, Git Hub Actions or Gitlab)
• Demonstrable experience in multiple core technology (Dotnet, Java, AI/Data Engineering, Golang)
• Troubleshooting issues and identifying systemic failings indicated by incidents/failures
• Implementing fixes and features
• Proposing solutions for reducing toil
• Implementing and refining automation for incident and service request resolution
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and leading Post-mortem analysis and mitigation planning.
• Designing and Reinforcing Service Requests and Change Management (both technically and through stakeholder management) processes, and improving existing processes.
• Develop and enhance the process for, and Proactively mitigate risks through Security management (Vulnerabilities in Code, Infrastructure, Dependencies)
• Lead discussion for multiple clients in client-facing meetings around the SRE process, identifying areas for increasing SRE footprint and identifying opportunities for small works and consultancy.

• Suppliers and 3rd parties for support, requests and opportunities
• Cross-sale and cross-pollination opportunities within the Ensono organization
• Cloud provider (AWS, Azure, GCP) ‘Dev Ops Engineer’-level certification and CKAD certification highly beneficial, or required during probationary period.

We will give you…