Service Desk Analyst

Service Desk Analyst

📍 Newport

💰 Up to £30,000 DOE

Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You'll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities.

This is a hands‑on, office‑based role, offering excellent opportunities for growth as the team continues to scale.

• Previous experience in a customer‑facing service desk role (2+ years)
• Strong working knowledge of Windows OS and networking (DHCP, routing, wireless)
• Familiarity with both Windows and Android environments (50/50 split)
• Excellent communication skills and a 'customer first' mindset
• Experience supporting Office 365 and troubleshooting common issues
• Ability to remain calm under pressure and solve problems independently
• A degree in an IT‑related subject is highly desirable

This is a brilliant opportunity to join a tech‑forward business where you'll have real impact. If you're passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we'd love to hear from you.

Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme, get in touch!

Note:

We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities.