IT Systems Analyst

Systems & Support Analyst Braintree, Essex (with site travel) Hybrid working £ REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support , ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.

Key Responsibilities Provide 2nd line support, managing incidents and service requests through to resolution Troubleshoot issues, perform root cause analysis, and implement fixes Support Microsoft 365, Windows environments, and endpoint devices Assist with system maintenance, patching, upgrades, and monitoring Manage users, access, and devices (e.g. Entra , Intune) Contribute to IT projects, system improvements, and documentation Ensure adherence to security best practices and policies Skills & Experience Essential:
Microsoft 365 (Exchange, Teams, SharePoint, Entra ) Windows 11 support and troubleshooting Endpoint management (Intune or similar) Basic networking (DNS, DHCP, VPN) Strong troubleshooting and customer support skills Desirable:
Azure / cloud platforms Virtualisation (VMware / Hyper-V) Power Shell / scripting ITSM tools (e.g. Service Now) Experience 3 years in IT support or systems roles Experience in a structured IT environment ITIL knowledge (preferred) Full UK driving licence required If you have the relevant experience and skills for this role, please apply using the link provided.