Senior Service Delivery Manager Incidents

Empowered Cities is looking for a Manager, Service Management Engineering in the United Kingdom. This role involves overseeing the operational delivery of customer services, ensuring compliance with regulatory standards and service-level agreements. The successful candidate will act as a subject matter expert and primary escalation point for incidents, working closely with stakeholders to enhance service performance.

Applicants should possess strong experience in service management, particularly within financial services. Effective stakeholder management and the ability to work under pressure are essential for this position.