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Round--Clock IT Service Desk Coordinator
Job in
Llanelli, Carmarthenshire, SA15, Wales, UK
Listed on 2026-08-24
Listing for:
Exponential-e
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Exponential-e is seeking a customer-focused Service Desk professional to log and route incidents and service requests, ensuring accurate assignment to resolver groups and suppliers within SLAs. You will acknowledge, escalate where needed, monitor progress, and keep customers informed with clear, professional communication.
The role requires a proactive mindset and ITIL-based service desk experience. Join a dynamic team in a 24/7 shift pattern and contribute to improving critical services on a
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