Crisis Services Manager

Lead the service. Be there in the moments that matter most.

We're looking for an experienced, compassionate and confident Crisis Services Manager to lead our growing Crisis Services team.

This is a unique opportunity to combine strategic leadership with frontline clinical expertise, helping shape the future of crisis support for members of the fire services community. You will play a pivotal role in ensuring people experiencing acute emotional distress receive safe, effective and compassionate support when they need it most.

As Crisis Services Manager, you will provide clinical and operational leadership across our crisis support services, ensuring the delivery of high‑quality, evidence‑based care. You will lead a team of skilled clinicians, oversee service quality and governance, and help drive the continued development of our crisis provision.

Alongside leadership responsibilities, you will provide expert guidance on complex and high‑risk cases, supporting clinicians to deliver safe and effective interventions while maintaining a small caseload of individuals with complex needs.

You will:

• Provide visible clinical leadership across a 24/7 crisis service
• Support decision‑making for complex, high‑risk and safeguarding cases
• Offer expert consultation, risk assessment and escalation support to clinicians
• Maintain a small caseload of complex or high‑risk service users
• Lead, supervise and support a team of crisis clinicians
• Foster a culture of reflective practice, learning and continuous improvement
• Lead service development initiatives informed by data, outcomes and best practice
• Ensure robust quality assurance through audits, case reviews and governance processes
• Act as a safeguarding lead within psychological services
• Build and maintain effective relationships with NHS, Fire and Rescue Services and other partner organisations
• Contribute to organisational strategy, reporting and service development activity

You will hold a Level 6/7 qualification in Counselling, Psychotherapy, Psychology or a related discipline, alongside registration with a relevant professional body such as HCPC, BACP, BABCP or UKCP.

You will bring significant experience working within crisis, mental health or psychological services, together with a proven ability to lead teams, manage risk and deliver high‑quality, person‑centred care.

We're particularly interested in people who can provide calm and decisive leadership, support others to perform at their best, and maintain a strong focus on quality, safety and continuous improvement in emotionally demanding environments.

You will have:

• Significant experience within crisis, mental health or psychological services
• Strong leadership and people management experience
• Advanced skills in risk assessment, safeguarding and crisis intervention
• Experience delivering psychological therapies and supporting or supervising clinicians
• Excellent communication and stakeholder engagement skills
• A commitment to evidence‑based practice, service quality and clinical excellence

Experience working with trauma‑exposed populations, uniformed services personnel, or within the charity sector would be an advantage.

This is a fully remote, UK‑based role with occasional national travel.

The role includes participation in the senior clinical on‑call rota, with a requirement to provide a minimum of eight weeks of cover each year. Occasional shift working may also be required to support frontline service delivery.

Due to the nature of the role, enhanced safeguarding checks will be undertaken.

This is an opportunity to lead a service that makes a genuine difference during some of life's most difficult moments.

You'll join a values‑led organisation committed to delivering safe, structured and evidence‑based crisis support, with a strong focus on clinical quality, reflective practice, learning and staff wellbeing.

Our services are built around collaboration, compassion and continuous improvement, ensuring both our service users and our colleagues receive the support they need to thrive.

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