Team Leader, Retail

Job Introduction

Location:

Cross Hands Retail Park | Contracted

Hours:

10 | We’re looking for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store. In this role, you’ll support your Store Manager, keep the team motivated, and ensure every customer leaves satisfied. When your Store Manager is away, you’ll step up and keep things running smoothly with confidence and care.

• Play a key role in day‑to‑day running of the store—creating great customer experiences and driving commercial success.
• Lead by example, demonstrating great service and embodying the Card Factory Way.
• Help others grow while building your own skills.
• Drive store initiatives, maintain communication flow, and foster a positive, inclusive vibe.
• Monitor store metrics to ensure smooth operation and team thriving.

• Strong leadership skills; people want to follow—positive, proactive, and full of energy.
• Curious nature, continual learning, and strategic thinking.
• Create space for everyone’s voice, listen with intent, and build a team where people feel they belong.
• Adaptable, flexible, and results‑oriented.
• Fair, open to feedback, and thoughtful decision‑maker.
• Genuinely cares about people and supports growth, contributing to a positive team vibe.

• Pension 15%
• Card Factory colleague discount in‑store and online
• Save As You Earn scheme
• Financial Wellbeing Support, including Financial Education Tools
• Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers, access to a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts, and car leasing
• Discounts across 100’s of UK retailers
• Employee Assistance Programme
• Access to tools to support mental, physical and financial wellbeing
• Enhanced Maternity, Paternity, and Adoption leave