Renewal Representative, Regional Accounts

* Provide guidance and informal mentorship to less experienced renewal or sales colleagues
* Share customer feedback on product experience, packaging, and commercial friction with internal teams
* Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
* Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
* Strong customer‐facing communication skills, with confidence engaging procurement and commercial stakeholders
* Commercial awareness, including experience negotiating renewal terms and addressing customer objections
* Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
* Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
* Highly organised and capable of managing competing priorities in a fast‐paced environment
* Familiarity with UK customer buying behaviours and regional commercial practices
* Experience working in subscription‐based or recurring revenue business models
* Exposure to seat‐based expansion or upsell motions at time of renewal
* Familiarity with partner‐assisted or partner‐led renewal models
* Experience mentoring or supporting junior sales or renewal colleagues
* Comfort working within cross‐regional or matrixed sales organisations
* Degree‐level education or equivalent professional experience
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