SOL CONNECT Overnight Responder

Overview

ON CALL RESPONDER - NORTH LANARKSHIRE

Accountable to: SOL Connect Team Leader

Salary: £13.50 per hour

Hours: 42 average per week

Annual Leave: 6 Weeks

Base: WISHAW

Work Pattern: Shifts are 12 hours in duration, running from 8:30 PM to 8:30 AM. This is a night shift-only position.

Week 1: Tuesday, Wednesday, Thursday (36 hour week)

Week 2: Monday, Friday, Saturday, Sunday (48 hour week)

Part-time or relief hours may be considered—please indicate in your application.

Location note: The role is based mainly at Wishaw; occasional work from Glasgow office may be required and in emergencies. A company vehicle is provided during your shift.

To provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose. The role requires night shift work and responding to requests for support from people we work for.

• Provide an out of hours response to the people we work for, responding to:
• Alarm activations
• Personal Care Requests
• Emergency medical support
• Supports after a fall
• Technical Support
• Safeguarding an individual’s welfare and wellbeing
• Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support
• Demonstrate knowledge and understanding of SOL policies and procedures applicable to day-to-day care
• Uphold and safeguard the positive image and reputation of the organisation with external agencies and contracts
• Contribute to organisational processes and systems for monitoring and evaluating quality of service

• Understand and work in accordance with the values and principles of SOL and Supported Living
• Willing to take up training opportunities
• Willingness to participate in the appraisal process
• Full valid driving license and access to a vehicle to travel to each office (car provided on shift)

• Carry the culture of SOL and be a good ambassador for SOL
• Be sympathetic to SOL values and beliefs
• Be positive, open to new ideas and change
• Be trustworthy and willing to take responsibility
• Work in a person-centred way and promote individual needs

• Ability to work under pressure
• Team player or independent worker
• Responsible and confident in decision making
• Able to produce work to deadlines
• Provide a service to SOL customers consistently and efficiently
• Flexible to meet workload demands, including flexible hours
• Willing to undertake training, including IT systems
• Reliable and adaptable

• Excellent interpersonal skills
• Respect and maintain confidentiality
• Computer literate – working knowledge of systems
• Good organisational and time management skills
• Understand SOL policy areas (e.g., Equal opportunities) and apply to practice
• Mature outlook
• Good communication skills (verbal/written) and presentation
• Good problem solving skills
• Flexible to meet workload demands

Note:

The original content included multiple job postings and location references that are not part of this role description and have been omitted for clarity.