Account Manager - Experienced

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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

We’re expanding our team and looking for experienced insurance professionals to join our Brierley Hill Office. If you have a background in insurance and are ready to take the next step in your career, this could be the perfect opportunity for you.

In this role, you’ll work with a variety of small to medium‑size businesses, helping them find insurance policies that meet their unique needs. You’ll ensure they have a great experience and leave with the best insurance package tailored to their requirements.

From the start, you’ll join our Training Academy
, where we’ll provide you with all the tools and knowledge you need to succeed here s includes refining your understanding of insurance fundamentals, handling policies, and mastering our systems and processes.

We’re committed to your growth, offering a clear progression programme and fully funded professional insurance qualifications (CII) to help you advance your career with us.

• Create Quotes and Renewals:
  Work with customers over the phone to provide the best insurance options, always keeping their needs at heart.
• Upsell and Cross‑Sell:
  Identify opportunities to recommend additional products that suit the customer’s requirements.
• Customer Support:
  Make and answer calls to gather information, provide updates, and address any concerns or questions.
• Deliver Exceptional Service:
  Leave customers with a positive, lasting impression and a great experience with our products and services.
• Multitask with Ease:
  Balance multiple tasks using a range of systems while working in a supportive, friendly, and agile team environment.

We’re looking for experienced insurance professionals who are passionate about helping people and delivering exceptional service. If you have a background in insurance and a strong understanding of the industry, you’ll thrive in this position.

• Insurance
  
  Experience:
  
  Previous experience in an insurance‑related role, such as broking, underwriting, or claims handling.
• Have the ability to explain complex information in simple terms, over the phone or in writing.
• Attention to detail; to accurately review and assess documentation.
• Empathy and composure when dealing with customers, even in challenging situations.
• Proven customer service skills with a track record of delivering positive outcomes.
• Confidence using computer systems and multitasking.
• GCSEs (or equivalent) including English and Maths.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC…