Invoicing Clerk​/Customer Service Representative

Invoicing Clerk / Customer Service Representative

Create and release company invoices, file billing documents, and handle customer inquiries by phone and email.

B&R Eckel’s is a Canadian transportation company with terminals in Bonnyville, Lloydminster, and Nisku. Since 1965, our experienced team has delivered dependable service for a wide range of transportation needs.

We value our employees and provide the tools, training, and workplace support they need to succeed. We are currently seeking an Invoicing Clerk / Customer Service Representative to join our team, reporting to the Invoicing Clerk / Customer Service Representatives Team Lead.

• Perform audit and release all invoices for shipments.
• Scan essential billing documents for all invoices.
• File PODs (Proof of Delivery) and bills of lading accurately.
• Code and separate heavy haul bills of lading for payroll and billing purposes.
• Rate and email tickets for coding or approvals.
• Enter and release all invoices related to oilfield operations.
• Prepare bid analysis for rig moves.
• Handle customer service calls and emails, including shipment tracking, rating, proof of delivery requests, and general inquiries.
• Follow up with customers regarding purchase orders, AFEs (Authorization for Expenditure), and cost codes.
• Provide backup support for managing emails from white glove service customers.
• Generate outbound probills when necessary.
• Manage invoice corrections, including credits and rebills.
• Ensure compliance with month-end accounting procedures to accurately capture revenue.
• Enter customer rates into the billing system accurately.
• Assist in fulfilling audit compliance requests.
• Perform other necessary administrative duties as required.

• Identify current and future customer requirements to provide best-in-class services.
• Protect the organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential. Treat all information as highly confidential.
• Ensure policies and procedures are followed.
• Ensure compliance with all federal and provincial laws.
• Comply with or exceed relevant HSE regulations, policies, and standards.
• Contribute to the planning process and actively assist the company in achieving stated HSE goals and objectives.
• Actively participate in the reporting and subsequent investigation of all accidents, incidents, hazards, and near misses that have the potential to impact operations.
• Accept responsibility for protecting themselves, co-workers, visitors, and members of the public who may be affected by their activities.
• Conduct themselves in a manner that ensures their actions have a minimum impact on the environment.
• Practice, encourage, and reinforce safe, healthy, and environmentally sound behaviour.
• Report any hazards, injuries, or unsafe conditions.
• Work with all departments to promote Health and Safety policies.
• Lead by example.
• Complete any other tasks required by management.

• Prior experience in customer service, demonstrating effective communication and problem-solving skills.
• Familiarity or previous experience within the trucking industry is considered an asset.
• Strong interpersonal abilities and a customer-focused approach to handle inquiries and provide satisfactory resolutions.
• Adaptability to fast-paced environments and the ability to prioritize tasks efficiently.
• Proficiency in relevant software or tools used in the trucking or logistics sector.

• MS Office (strong intermediate/advanced Excel skills are required).
• Attention to detail and accuracy.
• Informing others.
• Verbal communication.
• Multi-tasking.
• Emotional control.

• Class 5 driver’s licence.

• Work is primarily sedentary; no special demands are required.
• Work may require occasional weekends and/or evening work.

Please ensure your resume and cover letter are ready before starting the application.

B&R Eckel’s is committed to building a diverse, inclusive, and respectful workplace. Qualified applicants are encouraged to apply even if their experience does not perfectly match every part of the posting.