Emergency Communications Operator

Handle emergency communications for Lloydminster 911 using call assessment, dispatch coordination, and calm decision-making during critical situations.

The Telecommunications Operator serves as the first contact for the Lloydminster 911 Public Safety Answering Point. This role receives, analyzes, and prioritizes calls before dispatching RCMP, Lloydminster Fire Department, and Municipal Enforcement. Operators monitor responses, support emergency personnel, and coordinate with response agencies, municipal agencies, and utility companies.

• Receive and prioritize emergency and non-emergency calls
• Dispatch responders through the Alberta First Responders Radio Communications System
• Monitor situations and support on-scene emergency personnel
• Operate multi-line call handling and dispatch systems
• Maintain current emergency services procedures and guidelines

• Post-secondary diploma in 911 Emergency and Call Centre Communication preferred
• Emergency Fire Dispatch certification or ability to obtain within one year
• Strong computer skills and typing speed above 40 words per minute
• Effective English communication and accurate information processing
• Ability to remain calm during crisis and traumatic events

Support Lloydminster emergency response through accurate call handling, coordinated dispatch, situational monitoring, and resilient communication.