Permit Clerk

• Pay or shift range: $31.46 CAD to $34.37 CAD
• Full-Time
• Requisition #: PERMI
  001041

Position Summary

The Permit Clerk serves as the primary point of contact for permit and development-related inquiries within the Planning Department. This position is responsible for the intake, tracking, processing, and coordination of planning and development permit applications while providing exceptional customer service to applicants, developers, consultants, and the public.

Acting as a liaison between Applicants and Development Officers, the Permit Clerk ensures applications are complete and accurate in accordance with municipal bylaws, policies, and applicable legislation. The position supports the Manager, Planning and the Planning Team by providing administrative, operational, and customer service assistance to facilitate efficient permit processing and departmental operations.

This role requires strong interpersonal skills, attention to detail, sound judgment, and the ability to work collaboratively in a fast-paced, customer-focused environment.

Duties and Responsibilities

Permit Intake and Administration

• Receive, review, and input (when needed) planning and development permit applications and associated documentation.
• Conduct preliminary reviews of applications for completeness and accuracy.
• Maintain permit tracking systems, records, databases, and filing systems.
• Processes the fees of applicable permit applications.
• Coordinate application circulation and distribution to internal departments and external agencies as required by the Planning Team.
• Monitor application timelines and assist in ensuring regulatory and service standards are met.
• Prepare correspondence, notices, reports, and other permit-related documentation.
• Collect and process application fees and maintain accurate financial records as required.

Customer Service and Public Relations

• Serve as the first point of contact for permit applicants, developers, contractors, consultants, and the public.
• Provide information regarding planning processes, application requirements, municipal bylaws, and regulations.
• Respond to inquiries in person, by telephone, and through electronic communication in a professional and courteous manner.
• Guide applicants through permit submission requirements and processes.
• Facilitate communication between applicants and Development Officers throughout the application process.

Planning Department Support

• Provide administrative and operational support to the Manager, Planning and Planning staff.
• Assist with preparation of agendas, meeting materials, reports, presentations, and correspondence.
• Supports the Departments in completing site inspections and obtaining site imagery.
• Preliminary drafts reports and letters as requested by the Planning Team.
• Support public engagement initiatives, public referrals, circulations and departmental projects as required.
• Contribute to the continuous improvement of processes and customer service delivery.

Legislative and Regulatory Compliance

• Maintain an understanding of applicable municipal bylaws, land use regulations, policies, provincial legislation, and development approval processes as they pertain to the department established processes.
• Monitor permit intake procedures to ensure compliance with municipal requirements and legislative standards.
• Identify incomplete applications and communicate deficiencies to applicants.
• Supports the ongoing writing and review of departmental procedures.

Other Responsibilities

• Performs other related duties as assigned.

Qualifications

Education & Experience

• A two-year post secondary diploma in Public Administration, Business Administration, Planning, Local Government Administration, or a related field from a recognized institution is required.
• Completion of any…