Manager, Clinic Services

Manager, Clinic Services – Lloydminster, AB

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country.

Join the new CBI Health and find where your better begins.

Our clients are at the heart of what we do. The Manager, Clinic Services
- Lloydminster Clinic, is accountable for creating an environment that exemplifies CBI Health’s purpose, values and client promise. Further, this role is crucial in the development of team members by effectively coaching, mentoring, and engaging clinical and non-clinical team members, while also building and deepening partnerships in the community that result in business growth. The Manager, Clinic Services leads the clinic in delivering outstanding client experience, executing effective and efficient clinical programs, and ensuring successful attainment of clinical excellence and associated business outcomes;

effective leadership of complex and acute care services including physical rehabilitation, occupational therapy, and mental health is the key to success in delivering this mandate. This role contributes to a superior client experience, and operational business initiatives, of the clinic or the local area clinics (non-clinical) and/or is responsible for providing access to care through own service provision to acute and complex clients (clinical).

• Foster and support clinic team with engagement in the community of local physicians and funders (WCB, Auto Insurance Adjusters and LTD); developing and nurturing relationships with stakeholders and organizations that refer patients to CBI Health
• Provide input into clinic business decisions, service delivery models and developmental opportunities for team members that align with key strategic goals
• Coach, mentor, develop and performance manage team members through consistent use of PPD process, ensuring all team members understand their key accountabilities, perform to the expected level and have access to training and development resources
• Take an active role in onboarding activities of clinical and non-clinical team members to enhance creating a talent-rich and high-performing team with a focus on excellence in client experience
• Provide access to care through service provision (clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (non-clinical)
• Set and deliver on clinic goals that align with the key strategic priorities and implement service delivery models
• Monitor client care and outcomes through file reviews with clinical team and review of clinical practice indicators; ensure compliance to client data collection
• Lead the administrative team in schedule management to drive timely access to services and schedule discipline
• Provide strong leadership through effective people management and engagement activities that create an environment which draws and retains high-performing talent who live the values of CBI Health
• Deliver on service excellence by leading initiatives and ongoing attention to ensuring the clinic meets expected access and consistency of service delivery standards for all clinical services, while ensuring the team has the tools and training to deliver the best clinical outcomes
• Organize resources to solve problems and make tough…