Parts Technician - Prairie AG

Join us at Prairie AG (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Parts Technician is the key contact point for many of our customers. A normal day will have you dealing with walk-in customers and phone inquiries, and troubleshooting parts issues on a range of multi-line agriculture equipment. You will handle all purchase orders, work oversee the inventory levels, and sell retail products. This job requires an ability to work with our inventory software systems and work as part of our team.

Key Responsibilities:

Customer Service & Sales:

• Provide friendly, respectful service to internal and external customers while maintaining a professional and positive attitude.
• Ensure customers receive accurate parts, supplies, and accessories in a timely manner.
• Promote additional parts, seasonal items, or accessories when appropriate.
• Participate in phone, email, and marketing campaigns to support parts sales growth.
• Achieve individual and department sales targets and metrics.

Inventory & Warehouse:

• Maintain accurate inventory records, including stock levels, part numbers, bin locations, and pricing.
• Receive, inspect, label, and organize incoming shipments following safe material-handling practices.
• Monitor stock levels and recommend reorder quantities to prevent shortages or delays.
• Support annual and cyclical physical inventory counts and promptly report discrepancies.
• Keep the parts warehouse and retail display area clean, organized, and free of hazards.

Order Processing & Administration:

• Pick, pack, and ship parts orders using proper lifting and handling techniques to prevent injury.
• Record all sales and transactions using Intelli Dealer and other company systems according to department guidelines.
• Track backorders, communicate ETA updates, and provide alternative sourcing options when available.
• Prepare accurate documentation for incoming and outgoing shipments, including labeling, storage, and safe transport requirements.

Product Knowledge & Training:

• Stay current on product lines, manufacturer bulletins, WHMIS information, and parts catalog updates.
• Attend required training sessions, vendor presentations, toolbox talks, and department meetings.
• Maintain familiarity with agricultural equipment models, attachments, hydraulics, and OEM cross-reference systems.

Professionalism & Teamwork:

• Work cooperatively with team to support safe and efficient dealership operations.
• Follow company guidelines and safe work procedures when moving parts, operating equipment, and organizing storage areas.
• Take responsibility for maintaining a clean, safe, and well-organized work environment for coworkers and customers.

Knowledge, Skills & Abilities:

• 3+ years’ experience in heavy equipment, automotive, agricultural, industrial parts, or a related field.
• Familiarity with parts catalogs, OEM reference systems, and cross-referencing tools.
• Computer proficiency for data entry, order processing, and inventory tracking (Intelli Dealer experience an asset).
• Strong communication and interpersonal skills with the ability to build rapport and provide exceptional customer service.
• High attention to detail and accuracy when identifying, handling, and recording parts.
• Organized and efficient with proven ability to multitask in a fast-paced environment.
• Sales-oriented mindset, including suggestive selling and ability to promote additional products and accessories.
• Basic warehousing knowledge, including shipping, receiving, picking, packing, and record keeping.
• Willingness to work overtime during peak seasons and adjust to changing priorities.

Working Conditions:

• Regular standing, walking, lifting, and carrying in the parts counter and warehouse areas; occasional bending, reaching, and use of material handling equipment (carts, pallet jacks)
• Strong attention to detail, problem-solving, and ability to multitask and prioritize in a fast-paced environment
• Combination of retail counter, office, and shop setting with exposure to noise, dust, and temperature variations typical of an…