More jobs:
FM Helpdesk Operator
Job in
Loanhead, Midlothian county, EH20, Scotland, UK
Listed on 2026-08-12
Listing for:
Confero Recruitment Group Ltd
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Location:
Edinburgh, Loanhead
Confero Recruitment Group is recruiting an FM Helpdesk Operator on behalf of our client. This is an excellent opportunity for a customer-focused and organised individual to join a busy Facilities Management team.
As the first point of contact for maintenance requests, you will coordinate reactive and planned works, ensuring efficient service delivery and compliance with SLAs.
Key Responsibilities
* Receive and log maintenance requests.
* Raise and allocate work orders to engineers and contractors.
* Monitor job progress and provide updates to clients and stakeholders.
* Maintain accurate records within the CAFM system.
* Support the scheduling of Planned Preventative Maintenance (PPM) works.
* Escalate urgent issues and ensure timely resolution.
Requirements
* Previous experience in a helpdesk, customer service, or facilities management environment.
* Experience using CAFM or service management systems.
* Strong communication, organisational, and administrative skills.
* Ability to work effectively in a fast-paced environment
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