Security Officer

Job Summary

Job Title: Retail Security Officer – M&S

Location: Straiton Simply Food

Salary: £13.58 per hour

Guaranteed hours: 40+ hours per week

Eligibility: Candidate must have 5 years trackable working history in the UK.

At M&S, security is about creating a safe, supportive and welcoming environment for customers and colleagues every day. As an M&S Security Officer you will be part of the store team, helping deliver professionalism, reassurance and customer experience expected from a trusted retail brand.

• Creating a visible, welcoming and reassuring presence within the store.
• Supporting customers and colleagues professionally and confidently.
• Responding appropriately to incidents, theft and security concerns.
• Helping de‑escalate challenging situations calmly and respectfully.
• Working collaboratively with store teams as part of the wider M&S environment.
• Delivering high standards of professionalism, communication and customer service at all times.

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• A calm and positive approach under pressure.
• A genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

• Competitive pay with guaranteed 40+ hours per week.
• Full training and ongoing development, including company‑funded SIA licence renewal.
• Access to industry‑leading customer service and retail security programmes.
• Career progression opportunities across Mitie and the wider retail security operation.
• Employee recognition and reward schemes celebrating great performance.
• Access to a range of benefits, including discounts and health and wellbeing support.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.