Security Officer

Better places, thriving communities.

Location:

Straiton Simply Food

Salary: £13.58 per hour

Guaranteed 40+ hours per week

Candidate must have 5 years trackable working history in the UK.

At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.

As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.

We are looking for confident, professional, and people-focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions. Whether supporting customers, assisting colleagues or responding to incidents, you will play an important role in shaping how people experience our stores.

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly. You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer-facing environments.

Most importantly, we are looking for individuals who demonstrate:

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

• Competitive pay, with guaranteed 40+ hours per week
• 20% colleague discount, plus complimentary beverages and snacks during your shift
• Full training and ongoing development, including company-funded SIA licence renewal
• Access to industry-leading customer service and retail security programmes
• Career progression opportunities across Mitie and the wider retail security operation
• Employee recognition and reward schemes that celebrate great performance
• A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
• The opportunity to work as part of one of the UK's most recognisable retail brands
• Access to flexible benefits platform, Choices, for customising benefits such as dental insurance, dining cards, coffee clubs, technology products, high street discounts and more
• Virtual GP access for you and your household, financial wellbeing assistance through Salary Finance scheme, and a salary advance option of up to 50% of earned pay before payday for a small fee
• Cycle-to-work scheme, Life cover (greater of your equivalent annual salary or a minimum of £10,000), save-as-you-earn scheme, Mitie Matching Share Plan, and Mitie Stars recognition with cash prizes and a top prize of £10,000

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment. If you are professional, people-focused and want to be part of a team delivering a modern, customer‑centric approach to retail security, we would love to hear from you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make reasonable adjustments during the recruitment process, please let us know.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, hospitals and schools.

We encourage you to apply and become part of our diverse, dynamic workforce.

Together, our diversity makes us stronger.