General Manager

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This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA.

Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

The ideal General Manager is enthusiastic, results-driven, and knows how to get the most out of his/her team to create an Amazing Customer Service environment. S/he must feel comfortable building a team, recruiting, leading, and developing people to execute outstanding Quality, Service, Cleanliness & Value, builds sales and controls costs to deliver optimum business results for a single McDonald’s restaurant. Key customers include crew, swings, assistants, and customers.

• S/he can motivate a group of people to act toward achieving a common goal.
• S/he possesses the combination of personality and leadership skills that makes others want to follow their direction.
• S/he sets the tone for the restaurant and customer service environment.
• S/he role models values and behaviors that are consistent with the Company culture.

• Effectively develops and executes store (local store) marketing plans to maximize sales potential within the community.
• Ensures systems and routines are in place to continue to improve sales and transactions; pushes the team with targets and holds the team accountable.
• Conducts in‑restaurant implementation of new products and procedures (e.g., NABITS).
• Effectively executes national and co‑op promotions to maximize sales potential.
• Consistently manages expenses and meets budgeted targets, especially Food, Labor and M&R.
• Uses proper security and verification procedures when handling deposits and the contents of the safe.

• Maintains critical standards for raw and finished product quality, service speed, cleanliness and sanitation, and ensures food safety is a top priority for the restaurant on a daily basis.
• Manages planned maintenance of equipment to ensure optimal productivity and quality.

• Accurately projects, measures and controls all P&L line items, e.g., food, labor, etc.
• Measures external customer’s satisfaction and executes a plan to improve their satisfaction with their McDonald’s experience and increase their loyalty.
• Effectively schedules to build the business on all day parts.

• Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
• Ensures all security procedures are executed.

• Recruits, selects, develops and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction.
• Plans and conducts leadership team meetings.
• Completes and presents performance appraisals based on defined goals and objectives for all restaurant employees in a timely manner.
• Knows, enforces, and educates crew on all appropriate policies, labor laws, security and safety procedures.
• Models performance standards for all crew stations and maintenance. Works in a unit‑producing capacity as needed.
• Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty, satisfaction and pride with the McDonald’s experience.
• Manages the development and training of crew and shift‑management employees, including crew initial and follow‑up orientations.

• Paid Time Off—Sick & Safe Leave
• Paid Vacation
• Education…