Business Improvement Co-ordinator

I'm recruiting for an enthusiastic and proactive Business Improvement & Transformation Co‑ordinator to join an established Business Transformation & Improvement team. This is an exciting opportunity to play a key role in supporting organisation‑wide transformation, digitalisation and service improvement initiatives. Working across a range of projects you will help drive meaningful change that improves services for customers, enhances colleague experience and supports the delivery of strategic objectives.

• Co‑ordinate and support the delivery of business improvement and transformation projects.
• Help implement digitalisation and channel‑shift initiatives that improve customer and colleague experiences.
• Support project planning, monitoring, reporting and governance activities.
• Work with managers and project leads to identify and manage risks, dependencies and priorities.
• Assist with service improvement reviews and the development of more efficient ways of working.
• Support communication and engagement activities to help colleagues understand and embrace change.
• Use data, insight and feedback to support continuous improvement and better decision‑making.

I'm looking for someone who is passionate about improving services and helping organisations deliver positive change.

• Experience supporting projects, business improvement initiatives or change programmes.
• Strong organisational and stakeholder management skills.
• The ability to analyse information and identify solutions and manage competing priorities.
• Excellent communication and relationship building skills.
• A collaborative approach and a willingness to challenge existing processes constructively.
• Experience working with digital systems, data or technology‑enabled improvement initiatives.
• Experience in transformation, continuous improvement or service redesign.
• Knowledge of Lean, systems thinking or other improvement methodologies.
• Understanding of change management principles and practices.

• The opportunity to be part of a major transformation programme.
• A varied role with exposure to projects across the organisation.
• Hybrid working arrangements.
• A supportive and collaborative working environment.
• The chance to make a genuine impact on how services are delivered in the future.

This is a hybrid role with travel required across Argyll & Bute. Applicants must hold a full UK driving licence and have access to a vehicle.

If you are passionate about business improvements, enjoy working with people and want to deliver meaningful organisation change I'd love to hear from you.

Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.