Recovery Support Staff

• Conduct Q30s and 1:1 in accordance with hospital standards. Ask for assistance when other tasks take priority. Ensure there are no gaps in observations.
• Participate in treatment engagement by helping identify patients' problems, needs, and strengths; suggesting modifications to the treatment plan based on observations of patients' behavior.
• Co-facilitates didactic, educational, and community groups within the context of the treatment program encouraging and facilitating patients' participation in therapeutic activities.
• Communicates information regarding patients' behavior to other members of treatment team.
• Take direction from RN or LVN. Float to any unit as needed. Do not push back.
• Maintain boundaries with patients and employees.
• Observe patient for change in behavior. Work on de-escalation prior to a code. Notify RN to evaluate and assess changes in patient behavior.
• Respond to all codes (If you are making rounds or on a 1:1 ensure someone has signed the Q30s before departing. If you are the only one available for observations, continue to make your observations).
• Know the daily schedule and keep patients on track for all events.
• Speak to patients respectfully, recognize that how you speak may escape to a code.
• Use appropriate phone etiquette for quality calls and address all customer questions and concerns.
• Provides input during shift report.
• Supervises patients to ensure their safety and their involvement in treatment and during transport.
• Orient new patients to the program and milieu.
• Carry out general nursing assistance as assigned and supervised by nurse in charge.
• Maintains a safe and therapeutic physical environment for patients.
• Carry out clerical/administrative assignment to support patient.
• Participates in activities which enhance professional growth and development.
• Upholds the Organization's ethics and customer service standards.

This job description is not intended to be all-inclusive.

Employee may perform other related duties to meet the ongoing needs of the hospital.

High school diploma/GED required. Current valid driver’s license

prior experience in mental health and/or recovery support in an inpatient setting, preferred.

Must obtain and maintain approved CPR and CPI certification.

• Can work independently while being a team player.
• Possess the skills to network with all resources to provide the best customer service with clients or family members seeking help.
• The ability to ensure a safe and clean working environment complying with OSHA, Plum Creek Recovery Ranch, and the RSS Scope of Practice.
• Excellent customer service skills to handle continuous customer contact with the public, including citizens who may be ill or injured, upset, and/or distraught, requiring the utmost patience, tact, and discretion.
• Ability to exercise sound judgment and good problem-solving skills in pressure situations.
• Ability to communicate clearly and concisely with co-workers and the public.
• Good vision to read documents and view information output from medical equipment.
• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills;
  Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English;
  Additional language abilities desirable. Ability to work well under pressure with minimal supervision.
• Ability to…