Head of Bedrock Operations Center

Join the team bringing advanced autonomy to the built world

At Bedrock, we're moving AI out of the lab and into the real world. Our team includes veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. Today, we're deploying autonomous systems on heavy construction equipment across the country, improving safety on job sites and accelerating schedules on critical infrastructure projects.

We're not here debating the future of AI. We're deploying it in the real world. In just two years, we've raised $350M and achieved the first fully autonomous excavator deployments in construction.

This is where algorithms meet steel-toed boots. You'll work alongside construction veterans and world-class engineers to solve physical-world problems that simulations can't touch. If you're ready to do meaningful work on hard problems, we'd love to have you join us.

We are seeking a Head of Bedrock Operations Center (BOC) to build and lead the central, always-on hub that oversees our deployed autonomous machines. As the Bedrock System deployments scale across new states, new machine types, and a next-generation platform, the BOC is how we keep every machine safe, productive, and supported around the clock.

This role owns three core functions:
Remote Assistance, supporting autonomous machines in real time when they need a human decision;
Customer & Partner Support, the single front door for customers, partners, and field teams; and Central Operations, which provides live visibility, dispatch coordination, and incident coordination and command.

The Head of BOC owns the Operations Center's operating model, organization, tooling requirements, performance, and manpower oversight. The BOC is accountable for the safe remote operations, uptime, and responsiveness our customers experience. Reporting to the VP of Operations, this leader is a critical thought partner to Product and to Operations Leads across the company.

• Define the BOC operating model, org structure, and coverage model (shifts, time zones, follow-the-sun) as the fleet scales
• Build and lead the BOC leadership team and a growing workforce of shift leads and specialists
• Own workforce planning and ensure adequate, qualified staffing;
  Partner with Product and Engineering on machines-per-operator ratios against fleet growth, product mix, and new machine types
• Own the physical and technical readiness of the Operations Center, including infrastructure, redundancy, connectivity, and business continuity

• Own round-the-clock remote operations for autonomous machines, including response-time SLAs, escalation protocols, and clear decision authority
• Establish safety-first standards for remote interventions, remote stops, and hand-offs to on-site personnel, in partnership with Safety teams
• Build training, certification, and quality-assurance programs for remote assistance operators
• Analyze intervention data and partner with Autonomy Engineering to reduce interventions and improve machine autonomy over time

• Build and lead a tiered support function (L1 / L2 / L3) with clear escalation paths into Field Operations, Service, Hardware, RA, and/ or Engineering
• Define and deliver support SLAs tailored to each product line and customer commitment
• Own ticketing, knowledge base, and customer communication standards; turn voice-of-customer trends into fixes
• Partner with the Commercial team on customer onboarding, service commitments, and account health

• Own live, fleet-wide situational awareness: machine status, health, location, and utilization across every site
• Coordinate daily dispatch,…