Field Technician

Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly. As a vital member of our 10–12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher. Your role involves efficiently restoring clients' functionality while upholding excellent customer service standards. We’re looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities.

• Experience: Minimum 1 year in an MSP or corporate IT environment.
• Skills: Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, Quick Books, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3. Experience with Microsoft Azure and Office 365 is a plus.
• Location: Must be near Lockport, IL, to work from our office.

You'll collaborate closely with:

• 2 Field Techs

• Conducting scheduled appointments at client sites.
• Working on tickets remotely.
• Collaborating with team members on resolving tickets.

Company: A 30-year-old technology service firm with a dedicated team of nearly 40 members.

Mission:
Providing outsourced IT services to ensure client satisfaction.

Values:
Communication, Action, Ownership, and Grit guide our work.

• Benefits:
  Health, dental, vision insurance, 401K matching, life and disability coverage, paid holidays, sick days, vacation, mentorship program, and more.
• Flex vacation after 1 year.

Drug screen and some hands-on testing.

Ready?

If you're prepared to excel as a service technician and tackle challenges head-on, we invite you to apply. This is a hybrid working role.