Warehouse - Outbound Operations Manager

About Us

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers—apparel decorators, e-retailers and promotional products distributors that embellish apparel items for diverse end-consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.).

At S&S, we differentiate in the market through a customer‑service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

The Distribution Center Outbound Operations Manager is responsible for overseeing the automated outbound operations (goods to person) within a distribution center. This role involves managing the efficient and timely processing of customer orders, coordinating the picking, packing, and shipping processes, and ensuring all outbound activities align with company standards and customer expectations. The manager will lead a team of supervisors, leads, and associates to achieve operational goals, while driving continuous improvement in productivity, quality, and safety.

Monday-Friday (2:00 pm‑10:30 pm), Full Time, Exempt. Salaried: $95,000‑$105,000 (negotiable – based on experience). ONSITE: 16427 West Prologis Parkway – Lockport, IL 60441.

• Direct and manage all outbound operations, including order picking, packing, and shipping activities.
• Ensure timely and accurate processing of all outbound shipments to meet customer delivery expectations.
• Develop and implement operational procedures and policies to enhance productivity, quality, and safety.
• Lead, coach, and develop a team of supervisors, leads, and associates to achieve performance objectives.
• Foster a positive work environment, promoting teamwork, employee engagement, and open communication.
• Identify opportunities for process improvements and implement best practices to enhance efficiency and reduce operational costs.
• Utilize data and metrics to drive decision‑making and track progress on key performance indicators (KPIs).
• Collaborate with other departments, including inbound, inventory control, and customer service, to streamline processes and resolve issues.
• Ensure compliance with all safety regulations and company policies, promoting a culture of safety within the outbound operations.
• Conduct regular safety audits, training sessions, and emergency preparedness drills.
• Address any safety incidents or concerns promptly and thoroughly.
• Maintain high standards of customer service, ensuring that all outbound shipments meet quality and delivery requirements.
• Address and resolve any customer complaints or issues related to outbound operations.
• Collaborate with the customer service team to enhance the overall customer experience.
• Manage labor, equipment, and supply budgets for outbound operations.
• Optimize resource allocation to achieve cost‑effective operations.
• Prepare and present reports on operational performance, budget adherence, and improvement initiatives.

• Bachelor’s degree, preferred Supply Chain Management, Logistics, Business Administration, or related field; or equivalent work experience.
• 5+ years of experience in distribution center operations, with at least 3 years in a supervisory or management role.
• Experience leading in a large, diverse workforce in a dynamic work environment driven by accurate and timely order fulfillment.
• Experience leading and planning DC Operations in an automation environment for high volume, multi‑channel distribution.
• Strong knowledge of warehouse management systems (WMS) and related technologies.
• Excellent leadership, communication, delegation, and interpersonal skills.
• Proven ability to manage and motivate teams in a fast‑paced, dynamic environment.
• Strong analytical and problem‑solving abilities.
• Experience driving a culture of safety and continuous…