Crew Member, Restaurant​/Food Service

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.

ESSENTIAL FUNCTIONS

* Consistently provides excellent guest service and hospitality.

* Demonstrates proper personal hygiene and food safety practices consistently.

* Maintains a neat, well-groomed uniformed appearance.

* Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.

* Assists guests with product knowledge and promotional information upon request accurately.

* Follows company safety standards at all times and looks out for the safety of other team members and guests.

* Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.

* Handles guest comments promptly and courteously.

* Performs primary position responsibilities timely and accurately.

* Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.

* Performs back-up support accurately and timely after secondary responsibilities are accomplished.

* Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.

* Answers the telephone courteously and professionally, within three rings.

* Prepares quality products while maintaining: portion control and presentation within service goal times.

* Attends all team member meetings.

QUALIFICATIONS

* Flexible schedule

* Reading and writing skills required

* Communicates with guests, team and management

* Maintains a sense of urgency

* Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

* Stand Constantly

* Walk Constantly

* Sit Occasionally

* Handling Constantly

* Lift / carry 10 lbs or less Constantly

* Lift / carry 11-20 lbs Constantly

* Lift / carry 21-50 lbs Frequently

* Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

* COMMUNICATION:
Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.

* CHANGE MANAGEMENT:
Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.

* DECISION MAKING & PROBLEM SOLVING:
Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.

* INNOVATION &CREATIVITY:
Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.

* PLANNING:
Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

* COOPERATION:
Supports fellow team members and is cooperative in providing excellent guest service.

* QUALITY OF WORK:
Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.

* ACCOUNTABILITY:
Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.