Fulfillment Coordinator - 2nd Shift

Essential Job Functions

• Process (wave, print / organize paperwork and labels) customer orders.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.
• Research aging orders, provide update to Operations Team.
• Complete productivity tracker (where applicable).
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and back-order logs.
• Handle returned merchandise in an efficient manner and assure proper credit is given to customers.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Prepare reports concerning customer service activities.
• Maintain current and accurate procedure book, which details the processing requirements for each account.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Coordinate special and or last-minute shipping requests.
• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
• Complete billing per required company process.
• Track and Trace orders as required.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

• High School Education/GED and/or equivalent experience.
• Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.
• Skills in planning, organizing, and juggling multiple priorities are required.
• Ability to develop and maintain effective relationships.
• Ability to follow procedures and work instructions. Attention to detail is helpful.
• Ability to communicate effectively and with professionalism (both verbal and in writing).
• Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.
• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Limited travel as needed to support sales activity and visit customer locations.

Position can require hours outside normal business hours to meet customer deadlines.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office conditions or chemical /non-chemical warehouse conditions.
• The noise level in the office environment is usually moderate, while in the warehouse may be louder

Salary: $20/HR

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays