Assistant General Manager - Jared Vault - Tanger Outlet Center - Locust Grove

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JARED ASSISTANT GENERAL MANAGER
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* Title:

** Jared Assistant General Manager                         
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* Reports To:

** General Manager                               
** Reporting to this Position:
** All store personnel in the General Manager’s absence
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* Minimum Requirements:

*** Completion of Information Security Privacy Awareness Quiz with a passing score
* Completion of Safety First Quiz (Akron-Based Team Members) or the 2016 Safety Curriculum    (Dallas-Based Team Members with a passing score
* No Code of Conduct written counseling within the past six months
* Meets all expectations (Akron-based Team Members) or Achieved Requirements (Dallas-based Team Members) on last Performance Appraisal
* Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score.
** Responsibilities:
*** Assumes the duties and responsibilities of the General Manager in his/her absence.
* Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
* Exerts maximum effort to achieve store sales projections.
* Assists in maintaining daily focus among all associates on standards achievement.
* Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
* Assists the General Manager in sales training, store meetings, and role plays as directed by the General Manager.
* Assists the General Manager in the recruiting and selection of personnel.  Interviews and screens as necessary.
* Understands and enforces all store policies and practices. Protects the Company's interests at all times.
* Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Diamontology and GIA Gemology courses.
* Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
* Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members.
* Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service.
* Investigates and handles customer complaints quickly, efficiently, and courteously.
* Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed. Reports customer comments and requests to management.
* Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed.
* Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions (i.e., credit programs and special events).
* Assists General Manager in the supervision of sales, office and inventory personnel. Recommends promotions when appropriate.
* Develops technical knowledge of repairs and custom design services.  Estimates cost on watch and jewelry repairs. Executes minor repairs as needed.
* Assists in monitoring the inventory control function, as directed by the General Manager.
* Assists in store maintenance, both inside and outside, by delegating or performing these duties.
* Performs other duties as assigned.
* Adheres to all established security and loss prevention policies.
** Required

Skills and Abilities:

*** Ability to achieve outstanding sales performance.
* Professional approach and image.
* Positive, enthusiastic attitude.
* Tactful, friendly in dealing with others; team spirited work style.
* Ability to plan, organize and supervise the work of others.
* Ability to accept responsibility, make decisions, and delegate when appropriate.
* Excellent interpersonal communication skills.
* Excellent floor awareness to provide superior customer service.
* Willingness to work under immediate supervision.
* Ability to understand and follow written and verbal directions.
* Ability to persuade and influence others.
* Ability to be of service to others.
* Excellent product knowledge.
* Willingness to exert time and effort necessary to attain goals.
* Reliable and dependable.
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* Work Schedule:

*** During non-peak periods, general managers should aim for a five-day, 40-hour work week.
* Schedule based on the right time to effectively run your business.
* A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: :  + Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
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* NOTE:

** Hours will increase during peak selling periods.

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